Volunteer Coordinator


The Home and Community Care Program for Younger People (HACC PYP) supports younger people with disabilities or medical/health conditions, and their respective carers to live as independently as possible in their own homes.

Younger people are defined as people less than 65 years, or Aboriginal and Torres Strait Islander people aged less than 50 years.

The Home and Community Care Program for Younger People (HACC-PYP) aims to provide an integrated range of basic maintenance and support services to eligible clients to: 

  • Improve and maintain the client’s independence and capacity to live safely at home and participate in community activities
  • Strengthen the capacity of the client’s carer to maintain their care role.

As a Volunteer Coordinator, you be responsible for all aspects of Volunteer Management including recruitment, training, supervision, and engagement of volunteers within the program, which operates across the City of Greater Bendigo and Swan Hill areas.

The volunteers will assist consumers to participate in improve and maintain the client’s independence and capacity to live safely at home and participate in community activities, maintain, or rebuild confidence, improve social connectedness and emotional wellbeing, and stay active and healthy.

The Volunteer Coordinator will promote human dignity, social justice and equity.

Key Roles & Responsibilities

Service delivery

  • Lead the recruitment, training and retention of volunteers who contribute to the delivery of HACC PYP programs
  • Assist with the co-ordination and planning of the operation and delivery of HACC PYP
  • Lead implementation of processes for engaging volunteers, clients, and carers in the ongoing development, review, and evaluation of activities.
  • Refer to individual’s goals, take account of diversity and the needs and preferences of participants when planning programs and activities
  • Oversee and as required, participate in capacity building and social inclusion activities for participants
  • Assist in the support and training of Community Care Workers and Volunteers in line with activity requirements
  • Assist in the implementation of clear processes for Community Care Workers and Volunteers to monitor, observe and provide feedback on the programs and activities
  • Participate in meetings necessary to meet the ongoing success and requirements of the program
  • Develop partnerships with other service providers, such as allied health services and community groups to enable community access and bring relevant expertise into the organisation as required
  • Liaise and collaborate with consumers, RIAC Personnel, co-locators, suppliers, and the public to achieve program outcomes
  • Ensure all administrative and reporting requirements of the programs are completed and submitted to the Manager, as needed and within the appropriate timeframe
  • Use principles of best practice to provide an innovative and responsive service
  • Possess knowledge of the National Standards for Volunteer Involvement https://www.volunteeringaustralia.org/resources/national-standards-and-supporting-material/#/  and implement these standards into RIAC for all current and future volunteers.
  • Ensure that target hours are met in line with the Service Agreement.
  • Ensure the budget is in line with the overall budget and report back to Manager.

People and teams

  • Provide support, guidance and coaching to new volunteers and staff members during their induction and orientation process
  • Recruit volunteers to the agency and program
  • Identify recruitment opportunities and work with RIAC teams to promote RIAC and HACC PYP locally
  • Undertake regular supervision and performance review with volunteers

Mandatory Skills/Experience

  • Experience in the management and support of Volunteers (Essential)
  • Qualifications in social sciences, human services and/or a minimum three years equivalent combination of relevant experience, education and/or training in the community services sector.
  • The completion of a satisfactory National Police Records Check.
  • Working with Children Check
  • Victorian Disability Worker Screening Check
  • Required statutory declarations.
  • A current unrestricted driver’s licence
  • Reliable transport and the ability to work between various worksites.
  • COVID-19 Vaccination

Other position requirements:

  1. The completion of a satisfactory National Police Records Check, Working with Children Check and statutory declarations will be required prior to commencement.
  2. The incumbent will be required to work in accordance with RIAC’s performance development system and RIAC’s policies and procedures.
  3. Victorian Disability Worker Screening Check
  4. Some overnight travel may be required on occasions.


  • Values alignment: ability to demonstrate and authentically promote RIAC’s values
  • Experience in Volunteer Coordination and support roles (essential)
  • Ability to attract, recruit, train and retain volunteers to the Agency
  • Ability to develop networks to market volunteer opportunities
  • Ability to work as a cooperative and collaborative team member across the Executive Team, Board, Program and Office teams.
  • Local service knowledge or ability to source information
  • Experience in handling sensitive information and maintaining privacy

To apply today, please attach a cover letter addressing each KEY selection Criteria, and an updated resume (with current professional referees- minimum of 2) to operations@riac.org.au 

For more information, please contact Nicole James (Operations Manager) on 0491 208 107.

Applications Close: 2nd July 2022

To view the Full position Description, please visit: https://riac.org.au/wp-content/uploads/2022/06/F-Volunteer-Coordinator-HACC-PYP-V1-June-2022.pdf 

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