The Australian Government is committed to supporting and sustaining the vital work of unpaid carers, and has developed a draft Service Delivery Model for a proposed new carer support service system.

The draft Service Delivery Model proposes a new integrated carer support service system that outlines both the types of services and how those services are suggested to be delivered in a future model. The draft Service Delivery Model was informed by a co-design process with carers and the sector, and input from the public consultation on the draft Service Concept earlier in 2016.

The focus of the draft Service Delivery Model is to provide more services to more carers, with the aim to reach carers earlier in their caring journey in order to sustain them by providing supports that build their capacity, reduce strain, enable increased participation in education and the workforce and ultimately improve wellbeing.

The draft Service Delivery Model forms the second stage of the Integrated Plan for Carer Support Services (the Plan), which was announced in the 2015-16 Budget. The first stage of the Plan included the design and implementation of Carer Gateway, which commenced in December 2015 and offers a website and national phone service specifically to help carers.

DSS invites you to share your thoughts and ideas on the draft Service Delivery Model by making a submission or by participating in the carer survey.

Carers are invited to participate in a survey to provide their views on the draft model; or alternatively all respondents are invited to lodge submissions on the model.
The carer survey and submission process will be available from 6 November 2016 until 5pm (AEDT) on 16 December 2016.

Your input will help refine the model for a proposed new integrated carer support service system.

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